Website publisher
ICAR SERVICES, SARL (limited liability company) with variable capital
Registered office: 17 cité Nollez, 75018 Paris, France
450 369 129 R.C.S. Paris
Intra-community VAT number: FR 25 450 369 129
APE code: 9609Z
Phone: +33 1 42 23 00 60
Email: moc.secivresraci@tcatnoc
Publication Director: Jérôme Gabelotaud
Hosting provider
SCALEWAY SAS (RCS Paris 433 115 904)
8 rue de la Ville l’Évêque, 75008 Paris, France
Personal data
Your personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the amended French Data Protection Act (loi Informatique et Libertés). To find out which data we collect, why, and how to exercise your rights, please see our privacy policy.
Use of Google services
The ICAR Services website uses services provided by Google, in particular Google Analytics and Google Ads, in order to measure the website’s audience, analyse the performance of advertising campaigns and improve the user experience. When you give your consent via the cookie management banner, certain data may be transmitted to Google in accordance with the applicable data protection rules. To find out more about how Google uses data collected through partner sites and apps, please see the following page: https://business.safety.google/privacy/
Intellectual property
All reproduction rights are reserved, including for downloadable documents, music media and photographic representations. The reproduction of all or part of this website, on any medium whatsoever, is strictly prohibited without the express authorisation of the website manager of Icar Services. Documents may only be copied for information purposes, copying being reserved for private use only. Any infringement of copyright, namely any reproduction, representation, distribution or redistribution, in whole or in part, of the content of this website on any medium or by any process whatsoever (in particular by caching or framing), as well as any sale, resale, retransmission or making available to third parties in any manner whatsoever, is prohibited and constitutes an offence of counterfeiting under article L.335-2 of the French Intellectual Property Code. Any total or partial reproduction of the databases and/or logos appearing on the website, whose content is protected, is prohibited without the prior consent of Icar Services, in accordance with the regulations in force.
General terms and conditions of sale
ART.1 TERMS AND ACCEPTANCE
The client acknowledges having read the General Terms and Conditions of Sale at the time of booking.
ART.2: OFFERS
Our offers are made without commitment on our part; the booking becomes effective once we have accepted the request.
ART.3: BOOKINGS
All bookings are only considered confirmed upon receipt of a quote dated and signed by the client, and under the following conditions: Private individuals: the full amount of the service must be paid in full before the start of the service, either by bank transfer or by secure SMS, except for account clients. Companies domiciled in France: payment of 100% of the balance is required to validate a service, either by cheque sent by post, by bank transfer, or by SMS or secure link, except for account clients. Companies domiciled abroad: the full amount of the service must be paid in full before the start of the service, either by bank transfer or by SMS or secure link. Account clients: payment according to individually agreed terms, after each journey or upon receipt of invoice. Any overrun of the conditions set out in the accepted quote will be invoiced after the service. Icar Services reserves the right to modify all or part of these T&Cs at any time. You are therefore invited to consult the T&Cs, which are permanently available, on a regular basis. The applicable T&Cs are those in force on the date the Booking is validated. Each booking must include at least: the name of the lead client, the lead client’s mobile phone number, the exact address or place of pick-up, the exact address or place of final drop-off, the date and time of pick-up, the number of passengers, the number of pieces of luggage, the list of passengers, and any other useful information, such as the need for a child seat, large suitcases, an animal, or other. A Booking Confirmation e-mail will be sent to you to validate the registration of your booking in our schedules. If you do not receive this confirmation, it means that the booking has not been registered. In this case, please contact your usual representative.
ART.4: SERVICES
For Paris, its inner suburbs and the Paris airports (CDG, Orly, Le Bourget), time and mileage are counted from the scheduled pick-up time of the client until the client is dropped off. For client pick-ups and drop-offs outside Paris, its inner suburbs and the Paris airports (CDG, Orly, Le Bourget), time and mileage are counted from departure from the garage until return to the garage. Vehicle departure sites: Paris. The transfer rate applies to direct travel without stopping from the pick-up point to the arrival point, the service ending immediately after drop-off. Passengers are required to comply with the arrival and departure procedures described in their booking confirmation and the procedures described on this page. If any of the procedures is not complied with by the client and prevents the vehicle from departing under the agreed conditions, the service will be payable in full. The client must be ready, and on time, at the date and location agreed with Icar Services for the departure of the vehicle. If the expected passenger(s) are absent at the scheduled time of service, and without any contact from them within the period indicated below, after the scheduled period the service will be invoiced in full. Waiting time is free and unlimited for pick-ups at railway stations and airports (except private flights). We guarantee pick-up regardless of the length of the delay. For flights arriving by private means, any delay must be communicated to Icar Services in advance; otherwise, waiting time charges will be added to the final invoice. 10 minutes of free waiting time for departures from any other location, and at airports for private flights; beyond this, a charge of €20 per additional 10-minute period applies. Once the waiting time has elapsed (30 min), the chauffeur will try to contact the client using the telephone number(s) provided by the lead client. If the chauffeur manages to reach the client, he will wait on site until the client arrives; otherwise the chauffeur will leave the location and the service will be payable in full. In order to pick up the client in the best conditions, it is essential to communicate all booking information (ART 3), and to remain at the meeting point until the chauffeur arrives and/or calls the client. The chauffeur’s telephone number may be provided to the client if requested by the client by e-mail or telephone less than 48 hours before the scheduled departure. Beyond that, chauffeurs’ schedules are subject to change. Icar Services reserves the right to refuse a journey if one or more of the persons being transported is intoxicated, under the influence of drugs, or whose agitated and/or violent behaviour may endanger the safety of the persons being transported and/or the chauffeur.
ART.5: CHANGES & CANCELLATION
Any change to a booking made by the client must be communicated by e-mail to Icar Services at least 24 hours before the date and time of the service. In all cases, changes can only be made subject to availability. If the alternatives offered by Icar Services are rejected by the client, the client may choose between maintaining the original booking or cancelling under the conditions below. If the booking is cancelled by the client, Icar Services will retain a cancellation fee based on the total amount including VAT. The cancellation of a booking must be sent to us by e-mail. Cancellation fees may be charged according to the following rules: CHAUFFEUR-DRIVEN CAR (VTC): No show: 100% retained. Cancellation 3 days before: free of charge. Cancellation 2 days before: 30% of the service incl. VAT. Cancellation 1 day before: 50% of the service incl. VAT. Cancellation on the day: 100% of the service incl. VAT. COACH: Cancellation more than 30 days before departure: free of charge. Cancellation between 30 and 21 days before: 25% retained. Cancellation between 20 and 10 days before: 50% retained. Cancellation less than 10 days before: 100% retained.
ART.6: PAYMENT
ART.6.1: PRICE
The price of the services is that of the rate in force at the time of the order, according to the quote previously drawn up by Icar Services, signed and therefore accepted by the client. Prices for quotes that have not been accepted may be subject to change after 48 hours depending on availability.
ART.7.2: ACCEPTED METHODS OF PAYMENT
All transport services are payable in cash upon completion by the following methods of payment: cash, cheque, bank card (Visa, American Express, MasterCard...). A deposit may be required for certain orders. For clients with a customer account with our company, the service is invoiced and payable upon receipt, before the 15th of the month following the month in which it was performed. Penalties due in the event of late payment are based on the rate applied by the European Central Bank (ECB) to its most recent refinancing operation, plus 7 percentage points.
ART.8: DATA PROTECTION
The parties to the contracts declare that they comply with the obligations imposed on them by the regulations in force regarding personal data, in particular French Law no. 78-17 of 6 January 1978, as amended by the law of 6 August 2004.
ART. 9: WARNING
The paid transport of passengers is a regulated activity. Only authorised vehicles (Grande Remise, occasional transport) may provide this service. We would like to warn you against certain organisations using unlicensed cars, which are illegal and offer no guarantee of safety, insurance or professionalism. Authorisation for public road passenger transport services no. 0003457 issued by the Ministry of Transport, Regional Directorate of Infrastructure, Île-de-France. Unlimited insurance and guarantees for passengers transported, in accordance with the decree of 18 April 1966 on the conditions for practising the profession of chauffeur-driven car rental and tourism operator.
This English version is provided for information purposes. In the event of any discrepancy, the French version shall prevail.