This policy explains how ICAR SERVICES collects and uses your personal data when you visit the icarservices.com website, contact us or book a service, and the rights you have.
1. Data controller
ICAR SERVICES, SARL (limited liability company) with variable capital, 17 cité Nollez, 75018 Paris, France.
Contact for any question about your data: moc.secivresraci@tcatnoc · +33 1 42 23 00 60
2. Data we collect
- Contact form and quote requests: full name, email address, phone number, service required and the content of your message.
- Bookings and performance of services: name of the lead client and passengers, phone numbers, pick-up and drop-off addresses and locations, dates and times, flight or train numbers, number of bags, specific needs (child seat, etc.), billing and payment details.
- Browsing the website: technical data (IP address, browser type, pages viewed) and, subject to your consent, audience measurement and advertising cookies.
3. Purposes and legal bases
- Responding to your contact and quote requests: pre-contractual measures taken at your request.
- Managing bookings, performing services and managing the client relationship: performance of the contract.
- Invoicing, accounting and compliance with our regulatory obligations: legal obligation.
- Measuring website audience and the performance of our advertising campaigns: your consent.
- Ensuring website security and preventing fraud or spam: legitimate interest.
4. Recipients
Your data is intended for authorised ICAR SERVICES staff and, for the performance of services, the chauffeurs and valets concerned. It may be shared with our technical subcontractors (website hosting, email, management tools) and, if you have consented, with Google (Google Analytics, Google Ads). It is never sold.
5. Transfers outside the European Union
Some providers, such as Google, may process data in the United States. These transfers are covered by the safeguards provided for by the GDPR, in particular the EU–US Data Privacy Framework or the European Commission’s standard contractual clauses.
6. Retention periods
- Contact requests and prospects: 3 years from the last contact.
- Client data: for the duration of the business relationship, then 3 years from the last service.
- Accounting records and invoices: 10 years, in accordance with the French Commercial Code.
- Cookies subject to consent: 13 months maximum; your choice is kept for 6 months.
7. Cookies
On your first visit, a banner allows you to accept, refuse or customise non-essential cookies (audience measurement and advertising). They are only placed after you have given your consent, and you can change your choice at any time using the cookie settings icon displayed on the website. Cookies that are strictly necessary for the website to function do not require consent.
8. WhatsApp messaging
The WhatsApp button on the website allows you to write to us via the WhatsApp app. If you use it, your conversations are also subject to WhatsApp’s privacy policy (Meta group).
9. Your rights
You have the right to access, rectify, erase, restrict and port your data, the right to object, the right to withdraw your consent at any time and the right to give instructions regarding what happens to your data after your death. To exercise these rights, write to moc.secivresraci@tcatnoc or to ICAR SERVICES, 17 cité Nollez, 75018 Paris, France. We will reply within one month.
If you believe your rights have not been respected, you may lodge a complaint with the French data protection authority (CNIL): www.cnil.fr.
10. Security
We implement appropriate technical and organisational measures to protect your data against loss, unauthorised access or disclosure (secure HTTPS connection, restricted access, backups).
11. Updates
This policy may be amended to reflect legal changes or changes to our services. Last updated: November 2026.
This English version is provided for information purposes. In the event of any discrepancy, the French version shall prevail.